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diopters: 100-400Type: Glasses for ReadingItem Type: PointsFrame Material: PlasticFrame color: as photo
· We ship worldwide.· It is free shipping sent by China Post Air Mail from Zone 1 to Zone 7. Other countries need to pay part of the cost. limited weight of 2 kg. If your order is more than 2kg, please contact me by courier.· Details may be obtained during normal working days 10-20. sometimes it may takes up to 25 business days or more, depending on the destination and other factors.· Delivery time for the holiday season (Christmas, Chinese New Year and so on. D.) May be longer than usual time. It may be a delay of 5-10 days.· If you need the goods urgently, pls choose shipping by dhl or EMS and pay extra fees.· To ensure you receive your order with tax free or low import tax, we will declare it as a “gift” with a lower value, if any import charges or fees are the buyer’s responsibility. we are not responsible for any custom duty or import tax.1. If you have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it will be considered used. so we will not issue you a refund or replacement. there are no exceptions! postage paid by the buyer.2. All returned items must be in original packaging and should provide us with the shippingtracking number, specific reason for the return, and your PO #.3. We will refund you full winning bid amount, upon receipt of the goods in its original condition and packaging with all components and accessories included, after both Buyer and Seller cancel the transaction from Aliexpress. Or, you can choose to have a replacement.your satisfaction is what we strive for! we will do everything we can to achieve this goal!Your Positive comments are key to our business success. we kindly ask you totake a minute to leave us a positive feedback with an overall Detailed Selling Rating (DSR) of 5 . you give five-star praise , and share your photos if the second purchase is greater than or equal to $ 5 products, please contact customer service to ensure that your comments screenshots, we offer $ 2 to thank you for your opinion.if you are not satisfied with your transaction:please contact us before leaving neutral or negative feedback, we will do our best to solve the problem to your satisfaction.
15cm x 10cm x 7cm (5.91in x 3.94in x 2.76in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of stress2relaxation (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of stress2relaxation.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.