We also accept wholesale orders for different kinds of products. Please tell us your detailed requirements and your contact infos, our sales will follow up your project timely.
You also can visit our website to contact our online consultants:
Official Web: hgtopled.com
Alibaba Web: brightop.en.alibaba.com
Retail Web: aliexpress.com/store/1110119
1: If you can’t find satisfactory products in our company, please provide detailed information about your ideal product. We can find the same kind of product for you in our country and ensure high quality and reasonable price.We will charge the commission according to the classification. If you have any particular need or want to know more information about our company, you can give us your contact information or your enquiry (FOB, CFR, CIF) by online customer service.
2: If there is no options you needed, please choose anyone to place the order, specified in the remarks clearly what size and color you needed, we will prepared the goods as your request according
3:if package donot arive in 60days(Russian Federation 90days) we offer full refund.so please donot open dispute before that time if package donot arrive
Thank you for your understanding
Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problems. Customer service is our No.1 goal. We want to know your suggestion and opinions on our goods and services by your feedbacks.
1. Full payment must be made within 15 days of placing your order.
2. The buyer is responsible for any tax and/or duty charged by their country.
Shipping and handing
Freeshipping by china post. Usually It will take 10-40days for your shipping. Because it will take 7-20days from China Customs to your Customs, and it may be take some times for processing in Post offices and Customs.
Thank you so much for your attention,hereby I have to tell you that this item will be shipped by China post air mail . it will take longer time than other shipping company,but that is why it is at a such brilliant price!—-above all,your item will be taken good care and when you receive it,pls confirm the delivery on aliexpress.
We will Ship your Order On Time, But the Delivery Date is only depend on the Shipping Method Which you choose! If you need the item urgently, pls contact us to upgrade the shipping service to other shipping company by paying extra upgrading fees. So we hope don’t leaving any negative or neutral feedback because of the long time shipping. The Positive feedback is important to seller on aliexpress. We will leave messages to you when there is any delay in shipping. Because of the bad weather and holidays, Maybe there are some delay. But we don’t hope get more negative or neutral feedback as the long time shipping. Thank you for your forgive! Thank you again!!!
We may be choose the shipping company depending on your shipping cost not your choice. Pls contact us if you have special requirements for your shipping.
Thank you very much for your support all the time,and We expect to your understanding and come in near future.Trust us,we are able to do it better and try to offer you better service too.
40cm x 30cm x 30cm (15.75in x 11.81in x 11.81in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of stress2relaxation (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of stress2relaxation.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.