Payment Terms *Your money is deposited securely in your count if you use payment by Escrow, Money will be released to to us only after you confirmed the delivery. Shipping Terms(Aliexpress standard shipping, EMS, DHL) *We normally shipping items after 1-5 working days after payment confirmation. *We offer free shipping by Aliexpress standerd shipping. *We are not responsible for delays coursed by custom taxes and other custom’s charges. Return and Refund *Not satisfied with your purchase or the size is not fit, please contact us quickly and we can free exchange one to you, but the buyer is responsible for the returning shipping cost. *Received the flawed item, please take a picture of the item where the place has flaw and send to us, we will check whether it is quality issue, and then we will send you another piece for free if it does have quality issue. Please contact us by message, e-mail or trade manager if you have questions, we will try to solve it in 24 hours. Feedback *We will provide positive feedback once payment is received, we hope you will do the same for us. We want you to understand that we value every customers. *If you are satisfied with our items, please kindly leave us a Positive Feedback(5 Stars please) *If you have any problem about our item or service , please feel free to contact us before you leave any negative feedback. We would like to do our best to resolve any dispute. Thank you very much. FAQ Q1: Which size should I Choose? A: You should know your bust cup, waist and hip size. Then looking at the size chart carefully, it is for a reference. Q2:Why someone said it is bigger, someone said it is small from the feedback? A:Different people have different body shape ,even if two women both Cup E ,but they have different feeling about the size, we all know, they weared the same bikini in their own style. Q3:When will you ship the parcel? A: We will ship it within 1-5 working days after your payment is checked. And normally you can track it after 5-10 days. Q4: I cancelled the order ,why I still do not receive the refund? A:After the order cancelled, it takes about 3-7 working days for Aliexpress to process the refund. Q5:Can I choose different size top and bottoms? A: Sorry we can’t povide different size of top and bottoms because our products are sold by sets.
15cm x 15cm x 15cm (5.91in x 5.91in x 5.91in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of stress2relaxation (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of stress2relaxation.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.