1.China Post Ordinary Small Packet Plus
Order>=$7, with a tracking number & International shipping information
Order < $7, only have shipping information in China
2.China Post Registered Air Mail, or Epacket (USA)
With a tracking number & International shipping information
3.order >=$180, free shipping by EMS ,DHL ,FedEx,UPS, (US, Australia and most of Europe)
Size: Pendant : 27mm, Glass: 25mm
Chain Length: about 50cm
Weight: about 15g (without packaging)
Material: Zinc Alloy + Glass
Plated: Antique Bronze. Silver
Package : With OPP Bags
About Color :all products are shot in natural light, but because the display is different for
various reasons such as, you see the colors on the picture may be tiny color difference in kind,
Notes For Choice
If you want to design any of your own necklace, please tell us your minds or any details,we can help you to produce it, or any logo pictures that you want to print,welcome to send us your picture. we are glad to done it .
Russia Customer Note:
To ensure that you can normally receive items, please use your full name and correct zip code to make order, thank you for your support .
Any need, just contact us:
- If you need fast shipping by Express (EMS, FedEx, DHL), plsease contact us via trademanager or email. We will find the lowest price for you!
- If you’re re-sellers needs drop shipping. We will try our best to provide best service and share more good quality fashion items with your customers! We won’t reveal any of our information, only on your behalf.
- We accept alipay here.
- All major credit cards are accepted through secure payment processor ESCROW.
- We ship Monday – Sunday excluding holidays. Please send us an email BEFORE your payment if you wish to change shipping address.
- Standard Service is China Post Air Mail.
- Standard Service takes about 16-35 business days (Except Italy, Russia, Israel, Argentina, Brazil, Latvia, Ukraine, Kazakhstan, East Europe, South America, which will take 35-60 days). It’s trackable by your country post office website Or China EMS website.
- Delivery time depends on destination and other factors, it may takes up to 60 -90 business days.
- The shipping cost does not include any import taxes, and you are responsible for customs duties.
- In case you received a defective item, you has up to 15 days from date of receipt to request for refund or exchange for a new one.
- There will be occasion when you receive items that are different from the description. In such case, we ask that you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we value your business. Please e- mail us.
Service & Feedback:
- Please contact us in time,if you are not satisfied with the item and wanna leave a bad feedback or open a dispute.
- Negative feedback can not solve problem,you should tell us the problems,so we can fix it and make you happy.thank you very much
20cm x 15cm x 5cm (7.87in x 5.91in x 1.97in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of stress2relaxation (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of stress2relaxation.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.